Shipping policy
Thank you for shopping with Pumi J Wellness Co.
We’re dedicated to ensuring your order arrives safely and on time.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after you receive your order confirmation email.
You’ll receive another notification once your order has been shipped.
Shipping Times & Rates
We currently ship within Australia and to selected international destinations.
Domestic Shipping (Australia):
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Standard Shipping: 5–10 business days
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Express Shipping: 2–5 business days
International Shipping:
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Standard Shipping: 7–21 business days (depending on location)
Shipping costs are calculated at checkout based on your delivery address and selected method.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email containing your tracking number.
Please allow up to 48 hours for the tracking information to update.
Customs, Duties, and Taxes
All international orders may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches your destination country.
Pumi J Wellness Co is not responsible for these charges they are the buyer’s responsibility.
Delayed or Lost Packages
If your order hasn’t arrived within the estimated delivery time, please contact us at pumijwellnessco@gmail.com. with your order number.
We’ll help investigate and work with our shipping partners to resolve the issue.
Shipping Partners
We work with reliable logistics partners and fulfillment services, including Printful, Printify, and CJ Dropshipping, depending on the product type.
Each product may ship separately to ensure faster delivery.
Contact Us
If you have any questions about shipping or delivery, please contact us at pumijwellnessco@gmail.com.
We’ll be happy to assist you.